Returns and refunds

30 days, full refund

You have 30 days from delivery to return anything for a full refund, as long as it is in resellable condition — used gently is fine, destroyed is not.

How to start one

Write to us with your order reference. We send a prepaid return label for Miami-stocked items. For globally sourced items we usually authorise a refund without a return, because return freight costs more than the product.

When the money comes back

Refunds go to the original payment method through Stripe, usually within 5 to 10 business days of us receiving the item. Your bank sets the final timing, not us.

Damaged or wrong item

Send a photo within 48 hours of delivery. We replace it or refund it — your choice — and we do not ask you to ship the damaged item back.

What we cannot take back

• Items returned after 30 days.
• Consumables that have been opened, for hygiene reasons.
• Items damaged by use clearly outside what the product is for.